People using VoIP to connect together

How VoIP Helps Businesses in the Digital Age

In the digital era, customers expect instant communication around the clock. However, it’s simply not practical to have someone available on your office’s main phone line 24/7. This is just one of many problems that a VoIP system can solve. VoIP, or voice over internet protocol, can allow you to take calls over any broadband device. It also integrates automated technologies that can direct calls to the appropriate lines, so your customers are never left hanging. Continue reading for a closer look at how VoIP helps modern businesses communicate more effectively.

Multi-Party Communication at Your Fingertips

Are you constantly frustrated trying to keep your remote workforce connected? Increasingly, employees across all industries are enjoying the convenience and agility of working from home. However, that may leave you at a loss for how to effectively host meetings. VoIP integrates crisp audio quality with multi-party connectivity, video, and document sharing, all at your fingertips. Forget about muddy call quality and glitchy conferencing software. The right VoIP system can keep you connected as if you’re in the same conference room.

Virtual Auto Attendant Services

Know that every time a customer calls, they’re directed to the information or services they need thanks to virtual auto attendant services included with your VoIP setup. You create the menu of options and your virtual assistant walks callers through a simple menu to give them the automated answers they need or direct them to the appropriate department to field their calls.

VoIP API Integration

Instant messaging, visual voicemail, and other applications are easily folded into your VoIP interface so that you can communicate in all the ways you need to. API integration makes it easy for external parties to access information or send information through a variety of programs and systems.

Learn about all the ways VoIP can help your business with Smargasy. We offer comprehensive business phone solutions with scalability and affordability for organizations of all industries and sizes. Contact us today to get started with your hosted business phone system.

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