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Customer service is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002), "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."
Our service does not end at project completion.
A good and thorough follow-up also includes the estimated services to our customers. However, you must not have completed a project with us, we will also support the existing systems. First we analyze your system and then we can provide you the information if we are able to support your existing system.
In general, we work with fixed defined support packages. For our customers this means that the costs are easily calculable and there are no nasty surprises. Please contact us if you need detail information.
You can request support by telephone or e-mail. We collect and process your inquiries with a professional ticket system. The response to your requests, depending on the agreement, will last between 4 hours or 1 day (working day).