When something breaks, you call a person.

Talk to us about support What's included

Support plans, hosting and domain administration, monitoring and updates - for websites, email and phone systems alike. Based in Fort Myers, answered by people who already know your setup.

One team

Site, hosting, email and phones, one team

Plans

Monthly hours, or hourly work as it comes up

Monitored

Alerts someone acts on, not just a dashboard

Fort Myers

Local phone support during business hours

What's included

Four parts of keeping things running.

Most clients need the first three and value the fourth most on the day something goes wrong. Plans are optional - plenty of clients work hourly.

Web, email, hosting and domains

The infrastructure nobody thinks about until it stops. Domains renewed on time, DNS records right, SSL certificates current, and business email that reaches inboxes instead of spam folders.

Domain registration and renewals DNS and SSL management Business email routing Hosting administration

Talk about the essentials → 02

Technical support plans

A monthly block of hours at an agreed rate, for the work that keeps coming up: content changes, plugin updates, new pages, small fixes and the occasional emergency. Unused hours are visible, not silently pocketed.

Monthly hours at an agreed rate Priority response Named contact who knows your setup Hourly work available without a plan

Talk about a support plan → 03

Monitoring and updates

Uptime and error monitoring with alerts someone acts on, platform and plugin updates applied on a schedule, backups verified by restoring them, and security patches kept current.

Uptime and error alerts Scheduled platform updates Verified backups and restores Security patching

Talk about monitoring → 04

One team, one number

Websites, hosting, email, phone systems and marketing supported by the same people. No triangulating between three vendors who each say it is one of the others.

Phone support during business hours Support ticket portal Emergency escalation Site, phone and marketing under one roof

Talk about support →

How we build

The value of support is obvious exactly once.

It looks like an expense every month until the morning the site is down, the mail stops, or the phone menu is wrong during your busiest week. What you are buying is the speed of the answer.

01 / one team

No triangulating between vendors

When the site, the hosting, the email and the phones are supported by the same people, nobody gets to blame someone else. That is most of the reason clients consolidate here.

02 / prevention

Most emergencies were preventable

Expired certificates, unpatched plugins, full disks and backups nobody ever restored. Monitoring and scheduled updates exist so these never become the phone call.

03 / connected

A named contact, not a queue

Plan clients get someone who already knows their setup, so you are not explaining your own infrastructure to a stranger while it is down.

Raise a ticket, or just call

Two ways to reach us, both answered.

Anything urgent: call (239) 214-8592 during business hours. Everything else goes through the support ticket portal so it is tracked and nothing gets lost in an inbox. Plan clients get priority and a named contact.

Create a support ticket

Process

Audit, agree, maintain, respond.

It starts with writing down what you actually run. Most businesses have no single record of their domains, hosts, platforms and mail configuration until we make one.

STEP 01

Onboarding audit

We document what you actually run: sites, platforms, hosts, domains, DNS, mail, phone. Most businesses do not have this written down anywhere.

STEP 02

Agree the plan

Monthly hours, response expectations and what counts as an emergency, in writing. Hourly work without a plan is fine too.

STEP 03

Monitor and maintain

Updates, backups, patching and monitoring running in the background, with the routine work reported rather than invisible.

STEP 04

Respond when it matters

You call a local number or raise a ticket and reach people who already know your setup, instead of explaining it from scratch.

“Smargasy was a huge help to me after my server was hacked. They were extremely fast to respond and their communication throughout the recovery process was excellent.”

Mark Rose

Google review

What we support

WordPress WooCommerce TYPO3 Hosting and DNS Business email VoIP and phone systems and the infrastructure behind them

Create a support ticket

FAQ

Questions we get asked first.

Something not covered here? Call (239) 214-8592 and you'll get a person.

A monthly block of hours you can spend on content changes, plugin and platform updates, new pages, small fixes, integrations and the occasional emergency. What is in and out of scope is written down before you sign, and the hours used are reported rather than assumed.

Response expectations are agreed in your plan rather than advertised as a slogan, and plan clients get priority. In practice, for anything urgent, you can call (239) 214-8592 during business hours and reach someone who knows your setup.

Hourly is fine, and plenty of clients work that way. A plan makes sense when you have recurring small work or when downtime costs you money, because it buys priority and a budget you can predict instead of a surprise invoice.

Usually, yes. We audit it first and tell you what we find, including anything genuinely risky. If it is maintainable we take it on; if it is not, we will say so rather than quietly become responsible for someone else’s shortcuts.

Phone during business hours for anything urgent, or the support ticket portal for everything else so it is tracked and nothing is lost in an inbox. Plan clients also get a named contact.

It depends on what you run, how many hours you need and what response you want, so we quote after the onboarding audit rather than publishing a package price. Every engagement starts with a conversation, not a checkout.

Talk to us about support.

Tell us what you run and what keeps going wrong. We’ll audit it, put the essentials on a schedule, and quote a plan only if you actually need one.