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1. Privacy notice

This privacy policy describes how Smargasy Inc (“Smargasy,” “we,” “us” or “our”) handles personal information when you visit our website, contact us, or receive services from us. Smargasy provides AI-powered marketing, web design and hosting, business phone and VoIP services, support and maintenance, Client Connect Suite, AI consulting, and custom AI agents for businesses.

This policy explains:

• What information we collect and from where.
• How we use and share that information.
• The choices available to you.
• How we protect information.

When we process personal data on behalf of a client through marketing, CRM, website, phone or AI services, we generally act as a service provider processing data under the client’s direction. Clients remain responsible for providing appropriate notice to their customers and obtaining any required consent.

2. Information we collect

The information we collect depends on how you interact with us. It may include:

• Contact and account information — such as your name, company name, email address, phone number, mailing address, job title and billing details when you request information, submit a form, become a client or pay for services.
• Website and communication data — such as messages you send through contact forms, audit requests, support tickets, email, chat or phone calls with our team.
• Usage and technical data — such as IP address, browser type, device information, pages visited, referring URLs and similar analytics data collected through cookies or comparable technologies on our website.
• Marketing and campaign data — such as ad account identifiers, campaign performance metrics, website analytics, lead source information and content needed to run SEO, paid advertising, social media or reputation management services for clients.
• Phone and messaging data — such as call logs, phone numbers, text messages, voicemails and call recordings where business phone, VoIP, SIP trunk or AI receptionist services are enabled.
• CRM and platform data — such as contact records, pipeline activity, appointment details, form submissions, message history and other information stored in Client Connect Suite or related systems we configure or manage for clients.
• AI interaction data — such as prompts, transcripts, responses and workflow inputs used to configure, operate or improve custom AI agents and automations.

We collect information directly from you, automatically through our website and systems, from clients who provide data for services we perform on their behalf, and from integrated third-party platforms used to deliver those services.

3. How we use information

We use personal information for legitimate business purposes, including to:

• Respond to inquiries, provide quotes, deliver proposals and communicate about services.
• Set up, operate and support marketing campaigns, websites, hosting, phone systems, CRM workflows, support plans and AI tools.
• Process payments, manage accounts, send invoices and maintain billing records.
• Monitor, troubleshoot, secure and improve our website, platforms and service delivery.
• Send service-related notices, updates and, where permitted, information about Smargasy services that may be relevant to you.
• Comply with legal obligations, enforce our agreements and protect the rights, safety and security of Smargasy, our clients and others.

We use cookies and similar technologies on our website to understand traffic patterns, remember preferences and improve the site experience. You can control cookies through your browser settings. Some site features may not function properly if cookies are disabled.

We do not sell your personal information. We do not use client CRM or end-customer data obtained through our services for our own unrelated marketing unless permitted by the client and applicable law.

4. Sharing and third parties

We share information only as needed to operate our business and deliver services. This may include sharing with:

• Service providers and platforms — such as hosting providers, advertising platforms, analytics tools, CRM and automation software, telecom carriers, payment processors, email providers and AI infrastructure vendors that help us deliver marketing, web, phone and software services.
• Client-directed integrations — where a client asks us to connect systems, import data or configure workflows across platforms used in their business.
• Professional advisors — such as accountants, auditors or legal counsel under appropriate confidentiality obligations.
• Legal and safety recipients — when required by law, court order or governmental request, or when we believe disclosure is necessary to protect rights, safety or property.

Third parties are permitted to use shared information only to provide the relevant service or as otherwise permitted by law. We are not responsible for the privacy practices of third-party websites or services linked from our site. We encourage you to review the privacy policies of any third-party platform you use with us.

5. Your access and control

Depending on your relationship with us and applicable law, you may have the right to:

• Ask what personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information we no longer need, subject to legal and contractual retention requirements.
• Opt out of non-essential marketing communications from Smargasy.
• Raise a concern about our use of your information.

If you are an end customer of one of our clients and your data is stored in Client Connect Suite, a website form or another system we manage for that client, please contact the business you interacted with first. We will assist our client with appropriate requests where we act on their behalf.

To make a request related to information Smargasy holds directly about you, contact us using the details in Section 7.

6. Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration or destruction. These measures may include access controls, encrypted connections for sensitive website submissions, secure hosting environments and limiting access to staff and contractors who need information to perform their work.

No method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of account credentials and for configuring appropriate permissions for users of systems we set up for your business. Please notify us promptly if you believe your account or data has been compromised.

7. Contacting us

If you have questions about this privacy policy or believe we have handled your information in a way that is inconsistent with it, contact Smargasy Inc at [email protected] or (239) 214-8592. Our mailing address is 12551 New Brittany Blvd, Fort Myers, Florida 33907.

We may update this privacy policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Questions about this document

Call (239) 214-8592 or email [email protected]. Smargasy Inc, 12551 New Brittany Blvd, Fort Myers, Florida 33907.